Technical Account Manager

Department: Opera Mediaworks

Location(s): San Mateo

Opera Mediaworks is hiring a Technical Account Manager who will master the Platform capabilities, develop and maintain relationships with our DSP and ATD partners to ensure seamless integration, campaign planning, and programmatic direct campaign completion.  The TAM will be responsible for supporting and coordinating with a large variety of Advertisers, Agency Trading Desks (ATD’s), and Demand Side Platforms (DSP’s) to set up, optimize, and successful deliver Deal-ID based campaigns.  This role will play a proactive advisory role in full ownership of monitoring in tracking, delivery, and performance and optimization of Programmatic Executions.  This role will also lead troubleshooting various technical issues that may arise with the demand partners, and champion the platform capabilities to problem solve and resolve while working with 3rd party clients directly and internal divisions across Engineering, Product, Sales and Operations. 

Responsibilities:

  • Lead implementations and integrations for a variety of Opera’s products during pre-sales and post-sales process
  • Provide end-to-end support to our Demand partners, and become an advisory POC
  • Create and implement processes to manage client direct relationships, and produce both internal & external reporting
  • Validate the end-to-end flow of bid events, win notification, and impression tracking for programmatic buyers
  • Create technical documents to document new development and best practices
  • Evangelize and communicate the value proposition of various programs and provide solutions to technical concepts
  • Manager the fully life cycle of a Programmatic executions
  • Manage the technical DSP relationships of top tier buyers

Requirements: 

  • 3+ years of experience in campaign/account management and/or technical support
  • Knowledge of, or experience overseeing RTB campaigns and bidder integrations
  • Technical understanding of RTB specs & associated interactions between an exchange and its bidders
  • Familiarity with various video ad serving protocols such as VAST
  • Strong technical writing skills and ability to communicate in simple language to our partners
  • Strong project management skills and close attention to detail
  • Motivated self-starter, with solid customer service experience and a consultative mind-set
  • Working knowledge and experience with HTML, MySQL – ability to troubleshoot and drive resolution from ad calls and responses

Graduate degree in software engineering, business, or other related field is preferred

Apply online